Crickex Casino - プレイヤーの入金が遅れています。

On 14-11-2025 at 09:11 PM , IST i deposited 3700 through Paytm in my casino account i.e - Casino id - shahin1609 . But the deposit is still not received. I have already submitted the payment slip and all the necessary documents to customer support , even I made sure that my account was verified. They are continuously repeating that " we are waiting for payment confirmation, once the payment is received we will add to your casino account" please help me to get my deposit 🙏

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Dear armanshah818,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Dear armanshah818,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru