Crocoslots Casino - 当該プレイヤーは出金が遅れていると考えています。

I am submitting a formal complaint against Cycroslot regarding a withheld withdrawal.

I have won a balance fairly, playing with my own deposited funds and without the use of any bonuses. However, the casino is currently refusing to process my payout. They are insisting that I provide a specific document related to a $35 transaction that is entirely unrelated to the funds I am currently trying to withdraw.

Despite my best efforts, I cannot locate this specific document, and the casino is using this as a "deadlock" to prevent me from accessing my winnings. I believe this is an unreasonable demand, as:

The winnings were earned through fair play.

No bonus terms were violated.

My identity and primary payment methods have been otherwise verified.

It feels as though the casino is intentionally creating obstacles to avoid paying out a legitimate win. I am requesting your assistance in mediating this dispute so that Crocroslot will release my funds without further unnecessary delays.

Thank you for your time and for the work you do for the player community.

Best regards,

Philipe

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear woodhawk5,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Yes but they reject it all the time saying I need more proofs I sent all the proof I can

they still wont let me get a dollar out !

Dear woodhawk5,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear woodhawk5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru