Crypto Palace Casino - プレイヤーの出金申請が遅延しています。

They claim that I breached the rules of the coupon but I played out of the wagering they lagged on the verification process then they said on the next round of payouts they then gave me 40$. I didn't bretch nothing they just didn't want to pay me they only gave me 40$ witch was my deposit back

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Dear phenomenologically40,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Our position on the breach of the maximum bet is closely explained in the Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. You should be able to request the relevant records from casino support in Excel format. Forward this information to my email at tomas@casino.guru.

Thank you in advance for your reply.

Best regards,

Tomas

There saying that my first spin I wagered a 9$ spin but that is in correct . I never in my spinning history have I bet that much on any spin on any game . I would never have bet that much requesting the history logs from that day from that bonus to prove that there is no way I bet 9$ they claim that breached the rules . I was in compliance and furthermore should of received my winnings

these are the only history I am able to look up and that for this game

Thanks for your reply.

I apologize; however, we may only decide whether we can assist you based on the full game history.

I recommend you contact support and request the full records in Excel format. If the casino refuses to grant this request, save the communication and forward it to me instead.

My email is tomas@casino.guru