Crystalbet Win Casino - プレイヤーのアカウントが閉鎖され、出金が遅れています。

They want to pay 10% from the bank upfront so I can withdraw the balance...

I paid off the bonus I received with a deposit...

Yeah, now I feel like they deleted my account, I can't log in...

Chtějí zaplatit 10 % z banku dopředu,abych mohl vybrat zůstatek...

Bonus,který sem dostal jsem doplatil vkladem....

Jo tak teď mám pocit,že mi smazali účet,nemůžu se přihlásit....

Dear Jirka76,

Thank you very much for submitting your complaint. I’m sorry to hear about the problems you are experiencing. To help us better understand your situation and resolve this issue, could you please provide more information by answering the following questions:

• Can you confirm if you have met all the wagering requirements associated with your bonus?
• Could you please send me a screenshot or a link of the bonus you activated and played with? Was it a free bonus, or a deposit bonus?
• Have you made any deposits into this casino before?
• What specific error message or issue are you encountering when trying to log into your account?
• Have you contacted the casino's customer support regarding your account status? If so, what was their response?

This casino is not yet a part of our database. I have already notified our specialists to review it. In the meantime, we strongly recommend not to pay any fees that may be requested on top of your active balance or pending withdrawals, as this is not something that any legitimate casino would ask for.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear Jirka76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.