CuntSick Casino - プレイヤーの賞金は没収されました。

Gday, I won 313k playing fortune spin on a c**tsick.com(I couldn't find them in the list but they claim that the are affiliates with jackpotmate88, tcl99 and a few more. . i submitted a withdrawal that got denied and they said I could only withdraw 5k at a time. I submitted a 5k withdraw and then tried again the next day and then I received a msg saying my balance had been forfeited thankyou for understanding. I enquired and they said that you can only win 100x your deposit which is completely false as friends have enquired and been tol

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Did you pass the full KYC verification?
• Have you accumulated your winnings with or without a bonus?
• What types of games did you play?
• How much money have you deposited into this casino so far?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronika,

Thanks for taking the time to review my complaint against c**tsick.com. I had only just signed up as a member and deposited $44 aud. I did not accept any of the welcome bonus offers as I am aware this can impact ones ability to claim winnings. The winnings where all accumulated from the $44 deposit I made. I initially won 18k on a game called Fortune Spin and attempted to withdraw the funds but was denied and told that a maximum of 5k could be taken out at a time. So I submitted the withdrawal and received the 5k and was told I could withdraw another 5k the following day. During this time I placed high bets on Blazing Wins which I lost around 6k and went back to Fortune Spin and won multiple times on different difficulty settings. The biggest being 220k on a $220 bet that won x 999 . the following morning I attempted to withdraw another 5k and was rejected and the reason they said was that it hadn't been 24hours and to try again when the time had elapsed. During this time I visited a friend for a few hours and had a couple of celebratory drinks only to open the site to find my balance forfeited. It was honestly gut wrenching to see the msg saying thank you for understanding. I reached out to the customer service via the chat and was told that as I was a new member I could only win 100x my bet and that was the policy to ensure "fairness". I have screenshots of all the msgs and account balances for evidence if required. I honestly had thought there was no chance of claiming any of the money as the casino is an off shore group that operate outside if the Australian Jurisdiction until yesterday when a friend said that Casino Guru had helped his mate claim some unpaid winnings. There was no requirement to pass KYC checks and I was honestly unaware of this as I have not gambled until recently. Thanks V.

Dear Straya85

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello there,

Thank you Straya85 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask CuntSick Casino for their help in resolving this complaint. We would like to know why the player's winnings were confiscated and what we can do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter