Daytonaspin Casino - 選手の退出手続きが延期されました。

So I started to play at a casino called daytonaspin7 casino. And I won a couple of hundreds pounds on and off so I withdrew. They asked for verification so I sent every bit of info I could, passport picture, bank statement for proof of adresss, bank statement with deposit on it, picture or card with the cvc missing and the middle six missing. So they said it will take 3 days. Waited three days. They said you need to wait one more. Waited. Then because I had played some of it and re submitted the Withdrawl they said the process has to start all over again. But I was told verification is needed before a Withdrawl but I can’t verify my account without an active Withdrawl. It just seems that they are trying any excuse not to pay out my Withdrawl. It’s been 8 days in total now and I’m back to day 1 of waiting.

I’ve emailed them 50 times in just starting to feel like I’ve been scammed.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear KatieL98,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you've encountered with withdrawing your winnings from Daytonaspin7 casino.

To assist you better and clarify the situation, could you please provide answers to the following questions?

• When did you first submit your withdrawal request?
• What were the exact reasons provided for delaying or restarting your withdrawal process?
• Have you received any confirmation that your verification documents were accepted?
• What is the current status of your account with regards to verification?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra

Dear KatieL98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru