Dragon Money Casino - 選手の退出手続きが遅延しています。

I deposited 1,000 rubles. My balance was 60,000 rubles, and withdrawals were unavailable. I contacted support, and they told me to wait. About 12 hours later, the withdrawal block was lifted, but a new one was imposed—I needed to wager 3x the deposit amount for withdrawal (even though the deposit had essentially been wagered by that point). Then I played the Mummyland Treasures slot for 4,985 rubles, which exceeded the wagering requirement, but the withdrawal still wasn't working. Contacting support yielded no results, only asking me to "play some more" or "spin a little." My ID is 5439130, I used Telegram authorization, and my email address is not linked. I'm attaching screenshots of all the correspondence, balance, deposit and bet history, and the error.

Депозит 1000р. На балансе 60000, вывод недоступен. Пишу в поддержку - говорят ожидайте, через 12 часов примерно сняли блокировку вывода, но наложили новую - неоюходимо отыграть х3 от депозита для вывода(хотя по сути к тому моменту депозит был отыгран). Затем мной было прокручен слот Mummyland Treasures на сумму 4985 рублей, что превышает сумму отыгрыша, но вывод по прежнему не работал, обращения в поддержку не приносили никаких результатов, только и просили "поиграть еще", или крутить "по чуть-чуть". мой айди - 5439130, использовалась авторизация через телеграм, почта не привязана. Все скриншоты с перепиской, балансом, историей депозитов, ставок, ошибкой прикрепляю

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• From the screenshots you provided, it appears that you made several deposits in different amounts. Could you please confirm whether you completed the wagering requirements for each deposit before attempting to submit a withdrawal request?
• Are you able to view the progress of your wagering requirements in your casino profile?
• Has the casino customer support specified how much of the wagering requirement is still remaining on your account, and how you can track this information?
• Have you played any other games at this casino apart from Mummyland Treasures?
• Have you activated a bonus with any of your deposits?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika