Dragonia Casino - 選手の退出手続きが延期されました。

deposited 1000 dollars via interac etransfer on april 28th . i sued a VIP 150% bonus . and played a slot called book of bastet. i ended up wining 6480 dollars after completing wagering.

since april 28th i havent received a single payment yet. its been pending since that date . i have contacted them many many times and always get the same generic response:

"Thank you for contacting the Dragonia.com support team.

We completely understand how it can feel having to wait for your transaction and we apologize for this. 

While it is the Finance department that has access to the payment schedule, we can assure you that they are currently working diligently to process your request as quickly as possible!"

but nothing is actually being done about it.

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Dear marcolivier,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please confirm that your casino account is fully verified?
• Have you accumulated your winnings with or without an active bonus?
• Have you made any successful withdrawals before?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean