Dragonia Casino - Dragonia Casino ではプレイヤーの出金が遅れています。

Hello,

I am submitting a complaint regarding Dragonia Casino for failing to process my withdrawals.

I legitimately won €1,500 and submitted three withdrawals:

1️⃣ 10/10/2025 – €500 via MasterCard (TX: 6ffe0dd8-34aa-47a0-ae62-9180653097a8)

2️⃣ 11/10/2025 – €500 via MasterCard (TX: a69dc755-ea5e-4cd2-b789-f81653be2ecb)

3️⃣ 14/10/2025 – €500 via Revolut bank transfer (TX: ae4e78e0-83aa-4ed8-b713-b1e30d703941)

It has now been more than two weeks, and I have not received any payment or clear information.

The support team (Ste****s and R**e) only replied with generic messages like "we are checking with priority" and quoted a T&C clause (6.14) without giving a real payment date.

I have already sent an official written request and forwarded everything to the Anjouan Gaming Authority, but the casino continues to delay.

I am asking for Casino.Guru’s help to make Dragonia process my pending withdrawals and release the €1,500 that rightfully belongs to me.

I have all evidence ready: screenshots of my pending withdrawals, full chat and email correspondence, and proof of my communication with the casino.

Thank you for your support.

Name: Stamos A.

Email: [hidden by Casino Guru]

Date: 25 October 2025

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Thanasis_St,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

What types of games did you play?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Thanasis_St,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika