DragonSlots Casino - 本人確認の問題により、プレイヤーの出金申請が遅延しています。

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DragonSlots.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that you provided your monthly bank statement to the casino already? In what format? Is your full name listed on the document? Is the deposit to the casino listed on the document?
• Do I understand correctly that the card is virtual only?
• Could you please share with me your communication with the casino when you attempted to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas