Dreamz Casino - 出金後はプレイヤーのアカウントにアクセスできなくなります。

Hello, I made a withdrawal of €370 today at midnight. I have a total of €392 in my account. This morning I tried to log in, but it's no longer possible. I'm getting an error code. Live chat is unavailable without being logged in.

I feel like someone is trying to cheat me.

Hallo, ich habe heute um 0 Uhr eine Auszahlung getätigt über 370 Euro. Auf dem Konto befinden sich insgesamt 392 Euro. Heute morgen wollte ich mich einloggen und es ist nicht mehr möglich, es zeigt einen Fehlercode. Der Livechat ist nicht erreichbar ohne eingeloggt zu sein.

Ich habe das Gefühl man will mich betrügen.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, my account was verified. I only played slots. The casino also only offers slots and no sports betting. After my withdrawal request, I only get an error message when I try to log in. I didn't use any bonus.

Hallo, mein Konto war verifiziert. Ich habe nur Slots gespielt. Das Casino bietet auch nur Slots und keine Sportwetten an. Nach meiner Auszahlungsanfrage bekomme ich nur noch eine Error Meldung, wenn ich mich einloggen möchte. Ich habe keinen Bonus benutzt.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear AK1982888,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina