Dudespin Casino - プレイヤーの引き出しが遅れています。

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Dear Abzappzelap,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
• Have you received any communication from the casino regarding the status of your withdrawal requests after the date you mentioned in your complaint?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Also in the summary Its not only the 1000€ From the two withdrawals I also have 5000€ Balance on that Account Thats a total of 6000€ withheld. Just to summarize it.

Thank you very much for your reply, Abzappzelap. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Hey Kristina as you asked me I sent you the correspondence via email. I tried linking the Screenshots here but its way to many so I will sent you another email with the Chats from Live Chat

ty very much for your Assistance

I have good News ! They forewarded the First withdrawal with the amount of 500€. I would like to keep the Complaint Open until the Whole issue is resolved.

Hey, the First 1000€ 2 withdrawals à 500 has been made by the Casino but the Rest ist still missing and im waiting again. The withdrawals have been made 17.02 18.02 and 19.02.26. I cant rely see or Check for any Progress.

I am happy to hear that at least some payments have been processed. Do you currently have any pending withdrawals? Could you please post a screenshot of your withdrawal history here in this thread?

Hey Kristina as you wished I Provide you with the Screenshots. Ty for your time.

Dear Abzappzelap,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Hey Kristina they forwarded another 1500€ so its 3500€ left until my case will be fully resolved.

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Dudespin Casino representative to join this conversation.

Dear Dudespin Casino,

Could you please clarify, if there is something, that can be done to speed up the withdrawal process?

Thank you in advance.

Dear Abzappzelap,

I've received the following reply from the casino:

Dear Abzappzelap,

We are pleased to inform you that your previous withdrawals has been successfully processed, and the funds were dispatched from our end on March 5, 2026.

The funds may take between 3 and 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

We will make every effort to assist you with your pending withdrawal and will provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

Best regards,

Dudespin team.

Can you please confirm, if you started receiving withdrawals?

Thank you.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Abzappzelap,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Mirka