Dudespin Casino - 選手の退出手続きが遅延しています。

Dudespin Casino are not paying anything out nor do they want KYC documents from me.

On the 7th April i played dudespin casino and won 4038€. I made a 300€ deposit using Eth and i got the same amount as bonus. The casino have a max withdraw limit of 500€ and not get anything so far. Chat say you must email support and support do not respond.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Could you please provide a link or a screenshot of the bonus you activated and played with?
• What types of games did you play while your bonus was active?
• Have you been able to successfully contact customer support? Which communication channels have you tried?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronika,

No i have not received any withdrawals from this Casino and i play slots. I have attached screenshots from my account.

Thank you for your assistance with this.

Demi D.

Thank you for your reply.

• Could you please confirm whether you completed the wagering requirements of the bonus before submitting your withdrawal request?
• Additionally, have you received any response from the casino’s email support in the meantime?

Thank you in advance for your clarification.

Dear SuperDLD,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.