Dudespin Casino - 選手の退出手続きが遅延しています。

! Hello, I've been waiting for payment for three weeks. Is this normal?

 !Witam trzeci tydzień oczekuję na wypłatę czy to normalne????

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Yes, the winnings were divided into 3 installments, of which I received the first one without any problems.

Tak wygrana była rozłożona na 3 raty z tego pierwszą otrzymałem bez problemu

And the win was without bonuses

A wygrana była bez bonusów

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tomek2016,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila