Dunder Casino - 選手の退場が遅れる。

Hi, i request a withdraw on Neteller but my last deposit is with Skrill and i no get any email just i waiting and i start a livechat and ask to me on livechat to cancel my request and to request new on Skrill and i make, now take timeframe still waiting approval, i no get any email anything i go again on livechat and ask to me documents to send on email and i send all who ask from me, what is? No get any email any reason your withdraw still waiting you need to ask on livechat?! And timeframe take this is very bad for one player for one small amount look what happened, i play without bonus i make a wager all and look this is very bad!

Hello BesartK,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Dunder Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? When did the withdrawal process begin? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

I receive the money

Thank you BesartK for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick