EarnBet Casino - プレイヤーの出金が遅れ、アカウントに疑問が生じています。

i won 11k on a slot and some on blackjack . ive deposited alot to this casino past years and never had any issues before now , ive lost alot , withdrawn less.

i got this mail saying i cheated which is not true. more players facing same issues and they only payout vip member

Dear satonakashimoto,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with EarnBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Did you achieve your current balance with the help of a bonus?
• Have you successfully withdrawn any winnings from the casino recently?
• Have you passed account verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

No it was not bonus

i got 3000$ 1st may when i won before they restricted me for tipping and withdrawals

i have around 0.2btc pending approval or around 20k $

i dont think they ever asked for account verification

Thank you very much, satonakashimoto, for providing the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

thanks , appreciate it.

and just a little correction, its 0.172 BTC .

ok have a good day

Dear satonakashimoto,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Since we haven’t received any response from the casino regarding the issue, we have no choice but to classify the complaint as 'unresolved'. The casino can reopen this complaint any time.

Dear satonakashimoto,

I am very sorry, but since the casino team has not been responsive, we are unable to continue with the investigation. An alternative option is to file an official complaint with the licensing authority of the casino. Please note that this complaint will have an impact on their safety index on our website. Feel free to contact me if you have any questions or require further assistance.

Best regards, Jozef