EgoCasino - プレイヤーの撤退が遅れています。

I have registracion in this casino for 4-5 months and everytime I must wait 1-2-3 week for withdraws, but this time I wait over 1 month... I put withdraw request on 05.07 with Neteller and they still not send my money... I am verified and I have withdraws before this.

Dear miroradev13,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear miroradev13,

I sent your request to the finance department. We are sorry for the delay.

Best Regards,

EgoCasino.

Thank you, EgoCasino team, for your assistance.

Dear miroradev13,

Please keep me informed regarding any developments. Looking forward to hearing from you.

I still not receive payment.... The payment stays pending from 05.07.... 2 MONTHS !!!!

Dear miroradev13,

The withdrawal request has been processed by the finance department.

Best Regards,

EgoCasino.

Dear miroradev13,

Please let me know when you receive your winnings. Thank you very much in advance.

I receive my money

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, miroradev13, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru