Esball Casino - プレイヤーのアカウントは、説明もなく閉鎖されました。

I am submitting this complaint regarding ESBALL because my withdrawal was declined after 7 days of review, and my account was closed without any clear explanation of which rule I allegedly violated.

I joined ESBALL after a friend recommended the platform to me. Before registering, I also checked information online and saw that ESBALL was promoted as a long-running brand with a strong reputation. Based on that, I decided to deposit and play there.

This month, before playing at ESBALL, I had already lost more than 100,000 CNY on similar lottery games on other platforms. I have screenshots to prove those losses. I was not trying to exploit or abuse the platform. I simply wanted to try my luck on another platform.

At ESBALL, I mainly played CC Group Bingo Mark Six. My betting style was very simple: I mainly bet on one zodiac selection. I did not use multiple accounts, did not use any software, did not operate as a team, and did not use any automated tools.

My first deposit at ESBALL was approximately 20,000 CNY. I played CC Group Bingo Mark Six and generated a large amount of turnover, around several hundred thousand CNY. My balance once reached around 40,000 CNY, but I continued playing and eventually lost it all back to the platform.

Later, I deposited another approximately 30,000 CNY. I continued playing the same game, CC Group Bingo Mark Six, with the same betting style. My bet size was around 3,000 CNY per bet, and I generated more than 200,000 CNY in turnover. My balance later reached around 60,000 CNY.

Because I had already lost more than 100,000 CNY on similar lottery games this month, and also previously lost money on ESBALL, I only wanted to withdraw part of my balance to recover some of my losses.

After I submitted the withdrawal request, my account was placed under review. The review lasted for about 7 days. During this time, I contacted customer service several times, but they only told me to wait and said the case had been submitted to the relevant department.

After 7 days, my account was closed, and my withdrawal was not paid.

The most important issue is that ESBALL never clearly explained what I did wrong. I repeatedly asked them to explain:

Which specific rule did I violate?

Which specific bet was considered problematic?

What evidence supports their decision?

Why was everything normal while I was depositing, playing, and losing, but my account was closed only after I requested a withdrawal?

If they claim I violated their rules, why have they not provided the exact rule and evidence?

So far, ESBALL has not provided a clear explanation or any specific evidence.

I believe that if a casino decides to refuse a withdrawal and close a player’s account after the player has deposited money, played normally, and generated large turnover, the casino should provide a clear and specific reason.

I am asking ESBALL to provide:

The exact rule they claim I violated.

The specific betting records they consider problematic.

The evidence supporting their decision.

A fair review of my withdrawal.

Payment of my legitimate balance if no clear violation can be proven.

I have prepared screenshots of my deposits, betting records, turnover, balance, withdrawal request, review messages, account closure, customer service conversations, and screenshots showing that I had already lost more than 100,000 CNY on similar lottery games on other platforms this month.

I hope AskGamblers can help mediate this case and request ESBALL to provide a transparent explanation and fair resolution.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you played any other games at this casino apart from Bingo?
• Have you passed the full KYC verification, or at least submitted any identity documents to this casino for verification?
• Did you accumulate your winnings with or without a bonus?
• Could you please forward me the email you received from the casino after your account was blocked? My email address is veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika