Fair Crown Casino - プレイヤーの入金が拒否され、アカウントが停止されました。

I deposited the amount but the casino rejected it due to time delay. I then requested a permanent ban from the casino. I then tried to contact the casino and ask them for a refund but now I can't get any contact from them. Proof of deposit attached.

Talletin summan mutta kasino torjui sen aikaviiveen takia. Pyysin tämän jälkeen pysyvää kieltoa kasinolle. Yritin sen jälkeen otta yhteyttä kasinoon ja pyytää heiltä palautusta mutta nyt en saa heihin mitään yhteyttä. Todiste talletuksesta liitteenä.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please explain the issue with your deposit in more detail?
• Has the deposit not been credited to your casino balance at all? If not, has the casino informed you when the funds should be returned to your bank account?
• What reason did you provide when requesting the closure of your account?
• Please also forward the email containing your account closure request, the casino's response, and any other communication that may be relevant to the investigation of your case to veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika