FastPari Casino - プレイヤーの引き出しオプションは制限されています。

I sent this email to their payments and support department but got no response.

I made a deposit through Binance pay as it was available in deposit options

Now I can't find it in withdrawal options and when I try to withdraw USDT it give me this message

"Withdrawals are only possible using the same details that were used to make a deposit. If you deposit money via different payment methods, you should withdraw money in proportion to the amount you have deposited via each payment method."

So How can I withdraw my funds, is my money locked in this website?

My Id is 1172547139

Why does they put a deposit option that is not available for withdrawal, is this just to lock people funds??

Dear maxw2191,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with FastPari Casino. Please understand that the casino does not manage the variety and accessibility of payment methods exclusively. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals, too; it can also be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

When was the last time you emailed the casino about the problem with your withdrawal?

Have you made deposits into this casino using any other payment methods?

Are you able to choose any of the available payment methods for your withdrawal, or does the error appear for each of the payment methods you click on?

Could you kindly confirm if you passed the full KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Well, finally I managed to withdraw my funds by depositing via new method and use it to withdraw, but their support is very slow and unprofessional and gave me a hard time to withdraw my funds.

Thank you for the information. I understand your disappointment and I am glad to hear that you managed to withdraw your winnings. Can we consider your issue resolved, or is there anything else we can assist you with? Please let me know.

Dear maxw2191,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.