FatPirate Casino - プレイヤーの引き出しはブロックされています。

Hello!

I won a substantial amount on this site 01.10.2025, and requested one withdrawal per day until I had 3 pending withdrawals of 5000 NOK, as per the casino rules. I have played on their sister sites and know they have somewhat slow processing times, but I have always received my funds in about a week.

You cannot verify on this site unless you are asked to, when in which the verification tab will allow you to submit documents.

I kept waiting and nothing happened until 16.10.2025 when I noticed a new message in the cashier: "Withdrawals blocked - withdrawals are restricted by the operator".

I asked live chat and was told my account needed verification. In the verification tab however, it says my account doesnt need verification.

I went back to live chat to tell them this, and was instructed to send an email instead. I sent an email the same day, and I have not received an answer yet.

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Dear balleboiii,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with FatPirate Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please clarify when exactly you have send the email to the casino? 
• Have you accumulated your winnings with or without an active bonus? 
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

The email was sent thursday 16. october. However it’s impressive it took the casino 15 days to figure out my account my account needs verification - especially having been in contact with the live chat several times to ask the status of my withdrawals.

I had a 150% bonus which I finished wagering, live chat confirmed there was no max release from the bonus. I have emailed the transcript to you.

And I only played slots.

Thanks for your answer!

Dear balleboiii,

thank you for your reply and you email.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear balleboiii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you for the extension.

The situation has changed somewhat. Monday 20. October the verification tab opened and I was able to upload documents. All of them are approved now except one.

Twice I have uploaded what was requested (bank statement of card linked to apple pay between 02.08-02.09).

Both times the document was rejected with no explanation being sent to my email - and when I asked live chat they couldn't answer me as they "aren't in the relevant department".

I sent an email to support thursday 30. october about this, which I have forwarded to you. As well as their answer, which was that they were going to forward this to the relevant department. However, I am somewhat unsure that I will receive an answer.

Dear balleboiii,

We acknowledge your request and assure you that it is not our intention to keep you waiting. However, in order to ensure compliance with all necessary protocols, we are also awaiting an update from the appropriate team. 

We will make every effort to assist you in your current situation and will provide you with an update at the earliest opportunity. 

We sincerely appreciate your patience, understanding, and cooperation. Thank you very much. 

Kind regards,

FatPirate team.

My account is now fully verified and I have received the first of my withdrawals.

Thank you to FatPirate for cooperating.

And thank you for your help and for taking my case Katarina.

I will mark the case as resolved and will be in contact if I run into an issue again!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear balleboiii,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. However, should your withdrawals be interrupted for any reason, please do not hesitate to contact us.Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina