FatPirate Casino - 本人確認の問題により、プレイヤーの出金申請が遅延しています。

Good afternoon, I've been waiting for my account verification for over a month. They keep asking me for the same document, always telling me they're working on it, and it's been over a month and they still haven't verified my account.

I have over 70 emails in contact with both a "VIP manager" and casino support. The chat offers no solutions, they don't call back, they only reply to emails with bot messages.

I had previously withdrawn money from that account and casino without verifying it (since it wasn't required). After winning a large sum of money (having bet several thousand euros of my own money), that's when they asked for verification and started dragging everything out for weeks and weeks.

I am very concerned about the state of my funds and I have everything documented with recordings and screenshots.

What solution can you offer me?

I'll leave it pending.

greetings.

Buenas tardes, llevo mas de 1 mes esperando la verificación de mi cuenta. Me solicitan una y otra vez el mismo documento, siempre me dicen que están trabajando en ello y ha trascurrido mas 1 mes para poder verificar la cuenta.

Tengo mas de 70 correos electrónicos hablando tanto con un "gerente VIP" como con el soporte del casino. El chat no da soluciones, no llaman, solo contestan al correo con mensajes de BOT.

Ya había retirado dinero antes en dicha cuenta y dicho casino sin verificar la cuenta (ya que no era necesario). Al ganar una suma alta de dinero (habiendo apostado de mi propio dinero varios miles de euros), ahí es cuando me piden la verificación y empiezan a alargarlo todo semanas y semanas.

Estoy muy preocupado por el estado de mis fondos y tengo todo documentado con grabaciones y capturas de pantalla.

Que solución me pueden dar?¿

Quedo pendiente.

saludos.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FatPirate Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Did you achieve your current balance with the help of a bonus?
• Could you please list which documents the casino requested from you and in which format you provided them?
• Could you please share with me your most relevant communication with the casino regarding the verification requirements? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon.

I have sent an email to Tomás.

I await your response.

greetings.

Buenas tardes.

he enviado un correo electrónico a Tomás.

quedo pendiente de la respuesta.

saludos.

Good morning,

I still haven't received an answer regarding the case; I already sent the email to the address provided and haven't received a response.

They still haven't verified my account after more than 45 days, even though I've met all the requirements. I need an answer because they're holding my funds. It's the Fat Pirate Casino.

Buenos días,

sigo sin respuesta sobre el caso, ya envié el correo a la dirección facilitada y no he recibido respuesta.

siguen sin verificarme la cuenta después de más de 45 días. Cumpliendo con todos los requisitos solicitados. Necesito una respuesta ya que tienen mis fondos retenidos. Es el CASINO FAT PIRATE

Hello Foxeseses2,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

I still haven't received a response from anyone on the Guru casino team or from FAT PIRATE CASINO.

I send the required documentation repeatedly, and they never verify the account. They've had my funds frozen for over 50 days.

Sigo sin tener respuesta por parte de nadie del equipo de casino Guru ni tampoco del CASINO FAT PIRATE.

Envio la documentación requerida una y otra vez y jamás verifican la cuenta. Tienen retenidos mis fondos desde hace más de 50 días.

Thanks for your patience and for your reply here and via email.

• Could you please share with me your most relevant communication with the casino regarding the verification requirements? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to your reply.

I have already sent another email to Tomás.

I hope he answers me this time.

FATPIRATE has been holding my funds (€40,000) for 2 months.

Ya he enviado de nuevo un correo a Tomás.

espero que esta vez me conteste.

FATPIRATE sigue reteniendo mis fondos (40.000€) desde hace 2 meses.

Thanks for your reply.

I apologize for any misunderstanding. For us to confront the casino, we would require the communication that the casino originally addressed to you, or emails you exchanged with the casino's support, so we may review them.

Without evidence of what steps were taken and what information was exchanged, we can't confront the casino.

Thanks in advance for your cooperation.

My email is tomas@casino.guru

Dear Foxeseses2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru