Felix Spin Casino - 決済が遅延しているとのクレームがあります。

Hi, is it possible that a withdrawal is taking so long? It's Tuesday, not Saturday or Sunday when you have to wait until the workday. It seems a bit awkward to me to wait that long. Besides, I had a personal manager, and I didn't get along well with him, because honestly, a manager who only responds when he wants, and who also responds rudely, isn't appropriate. I think every player has their own playing hours. We can't have me wait for the manager's convenience, otherwise what kind of manager is he? Anyway, in addition to claiming the withdrawal, I think it's appropriate to be assigned a personal manager. Because my account has the rank that requires it. And I'll soon be at GOLD 1. So, please resolve the problem, thanks. Not only have I wasted a lot of money, but if I have to be treated like this, then no.

Salve ma e possibile che per un prelievo ci vuole cosi tanto? Ce siamo a martedì, non e sabato o domenica che bisogna aspettare il gg lavorativo. Mi pare un po legnosa come cosa aspettare cosi tanto. Tra l'altro, avevo il manager personale, non mi sono trovato bene con lui, perché onestamente parlando un manager che ti risponde solo quando vuole lui, e ti risponde pure male non e il caso. Ogni giocatore penso che abbia i suoi orari per giocare. Non possiamo mi ca aspettare i comodi del manager, altrimenti che manager e?. Comunque, oltre a reclamare il prelievo, ritengo opportuno che mi venga assegnato un manager personale. Perche il mio account ha il grado che lo richiede. E tra poco sono al grado ORO 1. quindi risolvete il problema grazie. Che non solo ci ho buttato un sacco di soldi. Ma se devo essere trattato cosi anche no.

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Dear Andre99,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Andre99,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Andre99,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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