FgFox Casino - プレイヤーの撤退が遅れています。

Dear Casino Guru. I have made a withdrawal of 200 euros on the 7th of August. After almost three weeks of not receiving my withdrawal, I have no choice but to make a formal complaint. I have had contact with FGFox VIP department almost daily, asking about my withdrawal status. They keep saying that I have to be patient. Now, I send an email the 21th of August, and as a response, I was told that the withdrawal was completed and that I have to wait for my bank to make the transfer. Just now, as it has been 4 days since they made this statement, I send another email asking about the status of the very same withdrawal. I caught them in a lie, as I now get a response saying that the withdrawal is only in the status of processing, and that I have to be patient again. I am running out of patience, and so it is time to get other parties involved. I hope you can help me complete the withdrawal, so that I can move on. Thanks in advance.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Important Notice:

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello, thank you for your response. I have passed the KYC verification, i have made successful withdrawals before with this company and I did not win my winning with a bonus. Hope this helps. Thanks.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika