FlukyOne Casino - プレイヤーのアカウントは、自己排除後、再開されました。

Hello.

On April 17th, I requested exclusion due to gambling addiction. The account was closed and I was reimbursed for the funds in it.

Days later they reactivated my account and I have continued depositing a total of 1095 euros.

thank you

Hola.

El pasado 17 de abril, solicité la exclusión por adicción al juego. La cuenta se cerró y me pagaron los fondos que había en ella.

Días después reactivaron mi cuenta y he seguido depositando un total se 1095 euros.

gracias

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Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with FlukyOne Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm when did you regain access to your account?
• Are you currently still able to access your account?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello.

• The account was closed on April 17th and on the 18th I requested its reopening and they opened it without asking any questions.

(I want to change the amount in dispute, it's 321😎)

• I can no longer access it; I don't know if they will reopen it if I request it to be reopened.

Hola.

• la cuenta se cerró el 17 de abril y el 18 solicité la reapertura y la abrieron sin hacer ninguna pregunta.

(quiero cambiar la cantidad en disputa, son 321😎

• ya no puedo acceder, desconozco si solicito la reapertura, si me la abrirán

Sorry, I wrote it wrong, the amount in dispute is 3218 (I sent you a screenshot with the transactions from the 18th).

Thank you

Perdón, lo escribí mal, la cantidad en disputa son 3218 ( te envié una captura de pantalla con las transacciones desde el día 18. )

Gracias

Thank you for your response. I can confirm that I have received your email from April 22. In order for us to properly assess this issue, could you please forward your previous conversation with the casino as well?

Thank you in advance for your patience and cooperation.