Fonbet Casino - プレイヤーの出金申請はキャンセルされています。

ENGLISH VERSION

I would like to file a serious complaint regarding Fonbet.com and the way my withdrawal requests have been handled.

The situation is as follows:

Initially, I deposited funds using BLIK. Later, when I attempted to withdraw my funds, my withdrawal request was cancelled. Support informed me that in order to withdraw funds via SEPA/bank transfer, I first needed to make a deposit using the same payment method.

I followed the support instructions exactly. I made an additional deposit via bank transfer/SEPA solely because support claimed this was necessary in order to unlock withdrawals through that method.

After that, I also wagered/turned over the deposited funds according to their requirements in order to avoid any AML, policy, or wagering-related issues.

Once I completed all instructions given by support, I submitted another withdrawal request via SEPA.

Despite this, the withdrawal was cancelled again.

At the moment, I am attempting to withdraw approximately 4500 PLN.

The total amount of my deposits currently equals 2434 PLN, and I made these additional deposits only because support informed me that this was required in order to unlock the withdrawal process.

After contacting support again, I started receiving contradictory, unclear, and evasive responses. It feels as though support is intentionally delaying the process and avoiding an actual resolution, despite the fact that I fully complied with all their instructions.

The biggest issue is that:

• I followed all support instructions,
• I made additional deposits solely because support required them,
• I wagered the funds according to their requirements,

and despite all of this, my withdrawals continue to be cancelled.

In my opinion, this appears to be deliberate obstruction of the withdrawal process by continuously introducing new requirements even after previous conditions have already been fulfilled.

I expect:

• immediate processing of my withdrawal,
• a clear explanation regarding the repeated cancellation of my withdrawals,

an end to the practice of forcing players to make additional deposits without resolving the issue.

• I have chat history with support, transaction history, and proof of cancelled withdrawals.

Important notice:

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Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What explanation did customer support provide for cancelling your withdrawal request despite you selecting the same payment method that was previously used for deposits?
• Have you tried contacting customer support via email to request assistance with your withdrawals? Did they mention whether it would be possible for the relevant department to process your payments manually?
• Have you completed the full KYC verification process at this casino, or at least submitted any identity documents for verification?
• Did you accumulate your winnings with or without using a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika