Fonbet Casino - プレイヤーの賞金は没収されました。

I registered at this casino on April 28. I made a deposit of 450 euros. I took the casino bonus and lost it. Then I won 160 euros at the casino and placed a bet that I won. My balance became 1080 euros. When withdrawing, I was asked for verification. I provided all the documents, after which all my winnings were written off, leaving only the deposit.

help me get my winnings back

я зарегестрировалась в данном казино 28 апреля. внесла депозит в размере 450 евро. взяла бонус на казино и проиграла его. затем выирала в казино 160 евро и поставила ставку которая выирала. мой баланс стал 1080 евро. при выводе у меня запросили верификацию. я предоставила все документы после чего у меня списали все выигрыши оставив только депозит.

помогите мне вернуть мой выигрыш

Dear pribetbrtyty555,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better assist you, could you please clarify the situation by answering the following questions:

• Could you please send me the link to the casino you're experiencing difficulties with?
• What specific documents did you provide for verification? Have your documents been approved by the relevant department of the casino?
• Can you provide details about the winning bet that you placed?
• Have you had any prior issues with withdrawals at this casino?
• Have you communicated with the casino to ask about the reason why your winnings were confiscated? If so, please send me an email you received from the casino or a chat transcript.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear pribetbrtyty555,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.