Fonbet Casino - 課せられた制限により、プレイヤーの撤退が遅れています。

Hello, I would like to file a complaint against this operator, I deposited a total of PLN 9,407 there, at some point I was asked for verification, after sending the documents my account was verified after a few days.

I wanted to withdraw my funds but FONBET, after verifying the account, imposed a withdrawal limit of PLN 100 per day!!!

This is unbelievable to me because most of my money is my own deposit and it takes almost 4 months to withdraw the whole amount, requesting withdrawals every day!!!

I have already requested several withdrawals which have been processed.

Support responds that they have the right to do so, but I have the impression that these are deliberate actions to harass players.

You are from Poland but I don't know why but only after changing the country in the account settings I could find the profile of this casino.

Witam, chciałbym zgłosić skarge na tego operatora, wpłaciłem tam łącznie 9407PLN, poproszono mnie w pewnym momencie o weryfikacje, po wysłaniu dokumentów moje konto zostało zweryfikowane po kilku dniach.

Chciałem wypłacić swoje środki ale FONBET po weryfikacji konta nałożył limit wypłat 100PLN na dzień!!!.

Jest to dla mnie niewiarygodne gdyż większość moich pieniedzy to mój własny depozyt a żeby wypłacić całość potrzeba prawie 4 miesiecy, zlecając wypłaty każdego dnia!!!

Zleciłęm już kilka wypłat które zostały zrealizowane.

Support odpowiada że ma do tego prawo, mam wrażenie że to celowe działania nękające graczy.

Jestez z Polski lecz nie wiem dlaczego ale dopiero po zmianie kraju w ustawieniach konta mogłem odaleźć profil tego kasyna.

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Dear typerek,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Fonbet Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• How long have you been a player at this casino, please?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.? 
• Did you accumulate your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Dzień dobry,

How long have you been a player at this casino, please? od 8 wrz 2025

Could you please advise which games you focused on - slots, live casino, sports betting, etc.? zakłady sportowe i gry w kasynie

Did you accumulate your winnings with or without an active bonus? Tylko mój własny depozyt.

Dear typerek,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

I sent you an email with the latest communication

Thank you very much, typerek, for your cooperation. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear typerek,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Fonbet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (https://www.gamingcontrolcuracao.org/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (jana.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Jana

We’ve reopened this complaint at the request of Fonbet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Typerek,

Please note that, as previously informed and in accordance with our rule 3.17.1, the Betting Organiser may, at its discretion, set minimum and maximum payout limits for withdrawal requests. These limits may vary for each request and for each customer. The company is not required to provide prior notice or an explanation for these limits.

For further details, please refer to the rules available on our website: https://fonbet001.com/rules/

Thank you for your understanding.

Best regards,

Fonbet Casino

Imposing such a low daily limit of 100 PLN/$27 is unfair on your part. I deposited over 6000 PLN to your casino, so I need at least 60 days to recover my deposit. For over 40 days, I've been withdrawing 100 PLN daily. I've withdrawn my winnings, and the remaining balance is my deposit.

It could be said the time to recover funds exceeds standards in the gambling industry. Even though you process withdrawals very quickly, this is still very unfair. It would be understandable if I could withdraw the entire amount within 30 days, but no casino in the industry forces a player to make withdrawals that drag on for almost four months.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Typerek, thanks for your reply.

As informed you earlier, these limits may vary for each request and for each customer. The company is not required to provide prior notice or an explanation for these limits.

Please refer to the rules available on our website: https://fonbet001.com/rules/

Thank you for your understanding.

Best regards,

Fonbet Casino

I understand that you have the right to apply custom limits for each customer but I'm expecting explanation why did you set such low limit in my case.

Dear Casino Guru, I would like to hear your opinion in that matter too, is 100PLN limit day normal ? especially when I made over 6000PLN deposit , I'm withdrawing my funds since almost 2 months and still there is 5574PLN left which will take another 2 months.

Dear Typerek,

I understand you may feel frustrated about the custom limitation the casino has applied in your case. However, according to their own rule:

3.17.1. The Betting Organiser is entitled, at its own discretion, to determine the payout limits (minimum and maximum) for each individual withdrawal request made by a Customer, for each individual Customer, without prior notification or explanation of the reasons for setting such a limit.

Given this rule, there is unfortunately not much more we can do from our side.

As I said i understand they have right to apply custom limits but I want to hear explanation why they impost only 27$ daily, and due that only getting my deposit back will take over 60 days.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear typerek,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru