Four Crowns Casino - プレイヤーの撤退は遅れています。

I deposited a total of 900 euros at the end of October at the beginning of November and did not claim any bonus. When I was then 500-600 plus, I wanted to withdraw the money. I've been waiting for my money for about 5 months now. Sad to be screwed and treated like that.

Habe im Ende Oktober Anfang November insgesamt 900 Euro einbezahlt und keinen Bonus in Anspruch genommen. Also ich dann 500-600 im Plus war, wollte ich mir das Geld auszahlen lassen. Warte nun schon seit rund 5 Monaten auf mein Geld. Traurig so verarscht und behandelt zu werden.

Dear Tobias,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your email, Tobias. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Hi Kristina, I passed the verification, I sent a picture of it in the email. Haven't made a payment before. Do you need any other information?

Many greetings

Hi Kristina, die Verifizierung habe ich bestanden, davon hatte ich ein Bild in der Email mitgeschickt. Habe davor noch keine Auszahlung getätigt. Benötigst du sonst noch irgenwelche Infos?

Viele Grüße

Dear Tobias,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as unresolved. This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.