Foxygold Casino - 決済が遅延しているとのクレームがあります。

I requested my first-ever withdrawal of €1,000 on July 28, 2025, and I have been waiting for several days without any payout or proper update from FoxyGold.

On Monday and Tuesday, I contacted support multiple times via chat and was told that no verification was needed unless I received a pop-up. I was also told the withdrawal was being processed, just delayed due to "high workload."

Three days later, I was suddenly told to cancel and resubmit the withdrawal just to trigger account verification. I followed those instructions and attempted verification using their API. The system successfully captured my ID and facial scan, but failed to capture my address document – which I uploaded twice via chat (screenshots and PDF of a valid rental letter from my housing corporation).

Their support confirmed the document would be forwarded, but I have not received:

Any confirmation email

Any status update

Any clarity about my withdrawal

The communication has been completely inconsistent and unprofessional. I’ve submitted all requested documents in good faith. It feels like I’m being intentionally stalled.

I demand:

Immediate account verification

Immediate processing of my €1,000 withdrawal

Confirmation by email

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Dominika

Casino.Guru