Fragabet Casino - プレイヤーが賞金を受け取れずにいます。

My withdrawal requests at Fragabet have been repeatedly cancelled for over 3 days without any valid explanation.

No transaction proof (TXID / PSP ID) has been provided, and customer support only gives generic responses without clarifying whether the payment was processed.

This behavior raises serious concerns about unfair withdrawal practices and transparency.

I request:

– a clear explanation for the cancellations

– confirmation of whether the payment was processed

– immediate withdrawal of my funds

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Dear Assassin-43227,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Fragabet clearly states that withdrawal requests are processed within 24 hours. In my case, this isn't just a delay—my withdrawal requests were repeatedly (about 15 times) rejected over a period of more than three days.

This indicates a pattern in behavior, rather than a standard processing delay. I received no specific explanation for these reversals, no transaction references (TXID/PSP ID), and no indication that my withdrawal was actually processed.

My account is fully verified and there are no outstanding KYC issues.

In these circumstances, the request to wait 14 days is unreasonable, as the problem lies not in the processing time, but in the repeated unjustified cancellations of payments.

I request that you review this matter and refer it to higher authorities, as it may indicate unfair practices in the withdrawal of funds.

Thank you.

Translation

Fragabet четко заявляет, что запросы на вывод средств обрабатываются в течение 24 часов. В моем случае это не просто задержка — мои запросы на вывод средств неоднократно (около 15 раз) отклонялись в течение более чем 3 дней.

Это указывает на определенную закономерность в поведении, а не на стандартную задержку обработки. Я не получил никаких конкретных объяснений по поводу этих аннулирований, никаких ссылок на транзакции (TXID/PSP ID) и никаких указаний на то, что мой вывод средств был фактически обработан.

Мой аккаунт полностью верифицирован, и нет никаких нерешенных вопросов, связанных с процедурой KYC.

В данных обстоятельствах просьба подождать 14 дней необоснованна, поскольку проблема заключается не во времени обработки, а в неоднократных безосновательных аннулированиях выплат.

Прошу вас пересмотреть это дело и передать его на рассмотрение вышестоящим инстанциям, поскольку это может указывать на недобросовестную практику вывода средств.

Спасибо.

Перевод

Dear Assassin-43227,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.