FS Casino - プレイヤーのアカウントは閉鎖されました。

Hello,

I understand that you have decided to block my account, and I accept that decision. I am not disputing the account closure and I understand that I may remain permanently blocked.

However, I still have €60 remaining in my account balance. I am only requesting the return of my remaining funds. I am not asking for the account to be restored — only for my deposited balance to be refunded back to my original payment method.

Please process the refund of my remaining balance.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?
• Could you please confirm when did you lose access to your account?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila