Futuriti Casino - プレイヤーは賞金を引き出すことができません。

I try to withdraw the money but isn't working. And I cannot get in touch with them. Live chat is always offline and they don't reply to my emails 

Dear Iulian,

Thank you for contacting Casino Guru and letting us help you. I would like to ask you to be more specific and describe the issue in more detail.Has your account been successfully verified? Is your withdrawal pending or has it been declined?

Best regards,

Yuliia

Dear Iulian,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.
Best regards,
Juli

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.