Gamix Casino - プレイヤーが賞金を受け取れずにいます。

I made a withdrawal but the money hasn't been sent to me...I send messages to support but they don't answer me at all, they just tell me that all the representatives are busy...I send emails but I still don't get any response...I have tried many times to talk to someone but still no representative has been found to give me an answer.

Έκανα ανάληψη αλλά δεν μ έχουν περάσει τα χρήματα …στέλνω μνμ στην υποστήριξη αλλά δεν μ απαντούν καθόλου απλά μ λένε ότι όλοι οι εκπρόσωποι είναι απασχολημένοι…στέλνω e mails αλλά και πάλι δεν παίρνω καμία απάντηση…έχω προσπαθήσει πάρα πολλές φορές να μιλήσω με κάποιο αλλά ακόμα δεν έχει βρεθεί κάποιος εκπρόσωπος να μ δώσει μια απαντηση

Dear daouasimi10,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

We have noticed that you have submitted two complaints about the same issue, therefore, I am forced to reject this one. Your other complaint will remain open, so please reply only to that thread from now on. I kindly ask you always to submit only one complaint about each issue. Thank you very much for your understanding.