GetSlots Casino - プレイヤーの賞金は没収されました。

I won it fair then went from 449,94 to €47 something not right the can’t do that

Dear Garrett69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus? If so, could you please specify the bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

i won it through bonus so only get €50🥺

Dear Garrett69, could you please specify the bonus? Was it a no-deposit bonus?

I've checked the bonus T&Cs and this is what I found:

Loyalty Free Spins

The maximum you will ever be able to withdraw from play with funds associated with a no-deposit bonus or free spins is 50 EUR/USD, 80 CAD/AUD/NZD, 500 NOK, 3,500 RUB, 210 PLN, 6,000 JPY, 0.005 BTC, 0.14 BCH, 0.2 ETH, 0.7 LTC, 21,000 DOG, 55 USDT.

Yes that right so I was in the wrong

Dear Garrett69, I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.

If there is any additional information that would support your case, please do not hesitate to contact us, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Dear Garrett69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.