GG.BET Casino - アカウントの確認のため、プレイヤーの引き出しが遅れます。

Hello. I've been playing at Ggbet Casino for several years. I've never had any problems with withdrawals. I recently won a significant amount and requested several withdrawals because the maximum withdrawal amount via bank transfer is 4,000 PLN. I received a notification that my account was being verified by the security system. After asking why, I was told that these procedures were for security reasons, etc. In the meantime, I canceled my withdrawals and continued playing, and again I won a significant amount. I requested withdrawals in several installments. In the meantime, I haven't received any information about whether the verification was completed or whether they need any additional information; nothing. I should add that my KYC verification was successfully completed a long time ago. After contacting Customer Service, I was only informed that they don't have a specific timeframe for verification and that I should wait patiently, and the requested withdrawals will be paid "immediately after verification is completed." I believe that verification is just an excuse to extend the withdrawal time indefinitely. Please help.

Witam. Od kliku lat gram w kasynie Ggbet. Nigdy nie było problemów z wypłatami. Ostatnio wygrałam spora sumę, zleciłam kilka wyplat ponieważ max wyplata przez przelew bankowy to 4000zl. Dostałam informację, że moje konto jest weryfikowane przez system bezpieczeństwa, po zapytaniu dlaczego, dostałam odpowiedź, że takie procedury dla zapewnienia bezpieczeństwa itp. W miedzy czasie anulowałam wypłaty i grałam dalej, i znowu wygrałam spora sumę. Znowu zleciłam wypłaty w kilku transzach. W miedzy czasie nie dostałam żadnej informacji czy weryfikacja została zakończona, czy potrzebują jakiś informacji dodatkowych, cisza. Dodam, że weryfikacje KYC mam dawno zakończona pozytywnie. Po kontakcie z działem Obsługi dowiedziałam się tylko, że nie mają konkretnych terminów na weryfikację i mam cierpliwie czekać,a zlecone wypłaty zostaną wypłacone "niezwłocznie po zakończeniu weryfikacji", uważam, że weryfikacja jest tylko pretekstem do wydłużaniu czasu wypłaty w nieskończoność. Proszę o pomoc.

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with GGBet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Do I understand correctly that your account has a "verified" status, but the casino's been conducting an additional verification?
• When did the verification start?
• What specific document did you provide for verification?
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Important Notice:

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Adela08,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru