GG.BET Casino - プレイヤーのアカウントは説明なしに閉鎖されました。

Hello

On 6th Feb I requested a withdraw of 171€ from GG.bet and in a couple of minutes I got a mail that my withdraw was denied and when I tried to login into my account I couldnt. I then found out that my account was closed.

I have been accused having multiple accounts which I do not. They say that someone made 7 accounts from my phone and with my personal info. I tried to tell them that if that is the case I have been a victim of some digital abuse.

I asked them if they could show me the info about the accounts and if they were really made from my phone or maybe even the dates when the accounts were made, because I really wanted to get to the bottom of this.

The last mail was that the decision is final and it will not be discussed.

If you need any email conversations I can send them.

I just want my money and to be honest the way they handle these cases are like they can accuse someone of something and refuse to give any evidence.

And to be clear I deposited 250€ and lost while playing in the casino so I actually did not make any profit. I just decided not to lose more money and make a withdraw.

I have read on some forums I am not the only one having problems with withdraws on this casino.

Any help would be appreciated.

Thank you for your time in advance,

Tilen S***

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello Kristina

I am sorry for the late reply but the mail I received said No-Reply 🙂 Good thing I checked.

Anyway..regarding your questions.

1. Nobody from my household created an account. The casino states that the other accounts were made from my phone and same IP. Which is even less possible because noone used my phone. The only way that could have happened is if my phone was hacked and was a vicitim of some digital abuse.

2. The casino was used only for betting.

3. I believe I did because I got a verification code sent to my phone on Dec 29th. That was when I believe I made the account and deposited 250€.

Thank you, Tilen

Thank you for your reply, TilenSLO. I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino, and we will do our best to assist.