GG.BET Casino - プレイヤーのアカウントは賞金獲得後に閉鎖されました。

Initially used a bonus for my time ever deposit on this site. Gambled with my available funds and with the bonus funds.

After over 105 bets I had turned the $700 bonus funds into $1700 which got converted over into available funds as i had placed more than 10x the original deposit in bet amounts totaling over $7000

I had deposited over $1700 of my funds into my account as well.

My ending balance was around $7800 when my account was banned and I was no longer able to withdrawal, after contacted customer support all I get is that I abused and broke the rules when all i did was bet with the funds that were in my account and got lucky enough to win.

If i had lost nothing would have happened but since i won they closed my account and are now not letting me withdrawal the remaining amount on my account of $4,100.

I will be posting everywhere i can to spread how misleading GGBet is and how they bait users to use the bonus promotions so they can use it as a scapegoat for the odd chance someone comes out ahead.

Of all the sites I have used this has never happened to me where the site blatantly steals from you and uses the bonus promotion that i had happened to sign up with as the reasoning.

Everyone should stay away from this site at any cost.

Dear whyuknow,

Thank you very much for submitting your complaint.

I’m sorry to hear about the difficulties you’ve encountered with your GGBet account. I understand how frustrating this situation must be, and I’d like to gather a few more details so we can better understand what happened and assist you further.

Could you please clarify the following points?

1. When exactly did you register your account and make your first deposit with the bonus?
2. Do you recall which specific bonus you used (e.g. name or terms of the promotion)?
3. Were you able to successfully verify your account before the ban?
4. Can you provide more information about the types of games you played and whether any specific games were involved in reaching your winnings?
5. Did the casino provide any further details or specific terms they claim you violated?
6. Were there any warnings or restrictions shown in your account before the ban was enforced?
7. Have you received any written communication (emails, chats, etc.) from the casino regarding the ban or alleged rule violations?

If you have any relevant communication from the casino, please feel free to forward it to petronela.k@casino.guru so we can review it in more detail.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

In response to your questions:

1. First registration and deposit was on Mar 29, 2025.
2. Bonus used: "Welcome Bonus 500%!"
3. My account was fully verified and i was able to make some withdrawals, i believe the remaining balance on my account was around $4100 at the time of the ban.
4. I was mostly betting on the game CS2 for competitive games played within the Blast Spring Open 2025 on Mar 29, Mar 30.
5. Within the emails i was told the following:
6. "It was discovered that you had abused our promos in order to earn additional funds"
7. "It is also prohibited to use any strategies to fulfill the wagering requirements of the bonus and to abuse the bonus mechanics"
8. "Your account has been blocked for repeated and gross violations of our site rules"
9. "The account was blocked because of the violation of rule 10.2 (General T&C)"
10. "Note that during verification, the result of not just one bet was taken into account, but all your gaming activity was checked, after which the violation of the site rules was discovered, aimed at obtaining greater benefits from our promos."
11. There were no warning on restrictions on my account before the ban.
12. Yes, I will forward every single email I had sent and received to petronela.k@casino.guru

Hi whyuknow,

Thank you very much for your detailed response and for forwarding the emails — I truly appreciate your cooperation.

I’m very sorry to hear how this situation has unfolded.

To help us better understand the casino's decision and whether it was truly in line with their terms, could you please confirm if the following rule from GGBet’s Terms and Conditions was specifically cited in your case?

Section 10.2 - Collusion, Cheating, Fraud and Criminal Activity

"Any free funds received from the Company: bonuses, points etc., also cannot be a subject for abuse by any means."

• Was this the clause they referred to as justification for the confiscation of your winnings?

Thank you again for your patience and trust in bringing this to our attention.

Hello,

Yes, what they had sent to me was the following: "The account was blocked because of the violation of rule 10.2 (General T&C)"

This was the first time I had ever made an account on a platform like this for esports betting and I was not aware that betting the bonus funds could even be considered "abuse"

Thank you very much, whyuknow, for providing all the necessary information. I will now transfer your complaint to my colleague, Kubo (jakub.m@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Dear whyuknow,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the GGBet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear GGBet Casino,

Could you please provide a comprehensive explanation of this case, including the reasons behind the closure of the player's account?

Thank you in advance for your response!

Best Regards,

Kubo

Dear whyuknow,

We would like to inform you that your account has been permanently blocked due to repeated and serious violations of our site’s Terms and Conditions.

Specifically, your actions were found to be in breach of our promotional usage rules. Please note that any form of abuse related to bonus offers, including attempts to manipulate or bypass the bonus system, is strictly prohibited on our platform.

This decision was made in accordance with Rule 10.2 of the General Terms and Conditions, which states:

The Organizer has the right to suspend, revoke or cancel any refunds, payouts, winnings, or bets related to bonus funds issued by the Organizer if there is a suspicion that the Player is attempting to abuse them.

After a comprehensive review of your gaming activity, it was determined that this rule was violated.

We understand this may be disappointing; however, we are committed to maintaining a fair and responsible gaming environment for all users. This decision is final and will not be reversed.

Thank you for your understanding.

Dear Kuba,

This is to confirm that we have sent a detailed explanation of the user account block, including analysis and supporting materials, directly to your email.

Please refer to that message for the full overview. Let us know if you need any additional clarification.

Best regards,

GG.BET Team

Dear GGBet Casino,

Thank you for providing the supporting evidence and for your thorough review and explanation of this case.

Dear whyuknow,

Unfortunately, the casino has presented clear evidence indicating a violation of their bonus terms and conditions. The activity observed during gameplay was found to be inconsistent with fair bonus use and in breach of the casino’s rules.

Engaging in such actions can lead to account restrictions, the forfeiture of winnings, or other penalties, as outlined in the casino’s policies.

Given these findings, I must reject your complaint as unjustified.

For future reference, I strongly advise adhering to the casino’s Terms and Conditions and engaging in fair gambling practices. This ensures a smooth gaming experience and helps avoid potential penalties or disqualifications.

While I regret that I couldn’t provide a more favorable resolution in this case, please feel free to reach out to our Complaint Resolution Center if you experience further issues with this or any other casino. We are always here to assist.

Best Regards,

Kubo