GG.BET Casino - プレイヤーのアカウントは閉鎖されました。

I had a problem withdrawing money from GGbet.

The winnings were from a deposit.

Created account few days ago,

In history 3x deposit about 80pln (20eur) each.

With last payment activated some deposit bonus but then canceled it by myself.

I've never had any other accounts there.

During verification , after requesting withd a PLN 1,000 withdrawal, I was blocked from logging in. After contacting support via LC and requesting unlock access and let me complete withdraw result is :

18:13

Unfortunately, this is not possible. All accounts have been permanently blocked, and you will no longer have access to our services.

18:14

are you joking now ? if it will be your finally decision i will for sure contact with askgamblers and casinomeister with requesting help and describe your practics.

18:15

let me to finish verification and withdraw my real cash balance. and then i not must to use your service

18:16

There is no way to restore access to accounts, in accordance with the violation of the rules of our site. Everything is legitimate and happened according to the rules you agreed to during registration.

In attachment live chat conversation copied to .txt document

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear felipePfk,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you are experiencing with your GGBet account and withdrawal.

To understand the situation better, could you please clarify a few points?

• When exactly did the casino block your account – was it immediately after requesting the withdrawal or only after the verification attempt started?
• Before the account was blocked, were you asked to provide any verification documents? If so, which ones and did you manage to upload them?

If you have any additional communication from the casino—emails, screenshots, system messages—please feel free to forward them to petronela.k@casino.guru so we can review everything carefully.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear felipePfk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru