GG.BET Casino - プレイヤーの引き出しが遅れています。

Completely crazy. Two withdrawals were successful 4.5 weeks ago. But they never came after a week, so I questioned them. Now, 4 weeks later, still no money or response!!!

Helt sjukt 2 uttag var sucess för 4.5 v sen. Men de kom aldrig efter en vecka så ifrågasätta dom. Nu 4 veckor senare fortfarande inga pengar eller svar!!!

Dear hkf8khnv4g,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please send me a screenshot of your transaction history?

Have both of your withdrawals been approved and processed by the casino?

Could you kindly confirm that you passed the full KYC verification?

When was the last time you successfully communicated with customer support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

They have stood as success but never arrived in my account. According to support, they are stuck in bank transfer at ggbet. That is the ONLY information I received. I have been talking to support almost every day!!!

I am verified 100% yes. Other outlets have worked before!

have called in the missing withdraws.

a total of SEK 1,800

Dom har stått som sucess men aldrig kommit till mitt konto. Enligt support har dom fastnat i bank transfer hoss ggbet. Det är den ENDA informationen jag fått. Jag har pratat med support nästan varje dag!!!

jag är verifierrad 100% ja. Andra uttag har funkat innan!

har ringat in dom saknade withdraws.

totalt 1800kr

Please forward me the bank statement for August at veronika.l@casino.guru. Also, please send me all the communication between you and the casino customer support that could be relevant to the investigation of your case. Thank you for your patience and cooperation.

Dear hkf8khnv4g,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.