GG.BET Casino - プレイヤーの撤退が遅れています。

Have requested a withdrawal of 749 euro 17 days ago, still not received the money. Before I have made some successful withdrawals of 799 euro,300euro, 200euro that lasted about 6 days,but since they have placed a betting limit after I went in profit they have been delaying the last one. I contact them via live chat almost every day, they say you Will receive the money but still nothing.

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Dear Lindi280493,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

According to the information provided, your €749 withdrawal via MiFinity was requested on 20 November 2025 and still hasn’t been processed. To help us look into this further, could you please clarify a few details?

• Were the winnings you’re trying to withdraw accumulated with or without an active bonus?
• Has the casino provided any explanation for the delay or mentioned any verification checks in progress?

If you have any screenshots of your communication with the casino or the withdrawal confirmation, please forward them to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hello. I have sent you a screenshot of dialogs history, so this many times I have contacted them at least via live chat as I have sent them even an email but that email I Will forward to Petronela. The winnings are made with real money. The account is fully verified and via live chat the agents always say do not worry you will receive the money,but it may take some time to process because of regulatory standards and safety checks from the payment provider,at the first possibility they will have they will send the money, however 20 days have passed.

Hello. Just received payment after 20days. Case resolved

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Lindi280493,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petronela