GG.BET Casino - プレイヤーの賞金は没収されます。

Hello Casino.guru Team,

I am submitting a complaint regarding GG.Bet, as they have refused to pay my winnings of €400.75, citing a "system error." I have attempted multiple times to withdraw the funds, but my requests have been denied without a valid explanation.

Amount: €400.75

I consider this practice unfair and in violation of my rights as a player. I kindly request your assistance in resolving this matter and helping me receive the owed payment.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GGBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Were you informed about the reason why your payouts keep getting canceled?
• Was your payout on September 18th the only successful one?
• Have you deposited via Skrill and MuchBetter to the casino in the past?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your follow-up.

Regarding your questions:

The casino always claims there is a technical issue, and they say withdrawals take more time because they are processed individually.

The payout in September was simply my most recent withdrawal, but I have successfully withdrawn several times in the past without any problem. I have been a gambler on this website for more than a year.

My last deposit was made via Neteller, but the casino asked me to try other payment methods to withdraw. I have also used MuchBetter and Skrill on the same website without any issues before.

Thank you for your assistance.

Dear patron712000

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite GGBet Casino representative to join this conversation.

Dear GGBet Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Hello Mirka,

Thank you for giving us the opportunity to respond to this complaint.

We would like to note that we are truly sorry that the user had a negative experience with our platform. At the same time, we genuinely care about the experience of every customer and are committed to resolving all matters in a transparent manner.

We emphasize that we have no interest in artificially withholding funds or in refusing to pay out users’ winnings. Indeed, several of the user’s transactions were automatically canceled due to technical reasons, about which the user was informed by our support team, along with a recommendation to change the payment method.

Nevertheless, the majority of the users’ withdrawals had previously been successfully processed for different amounts, so there is no reason for concern.

At this time, the user has created two new withdrawal requests, and we are awaiting their prompt processing. Please note that each transaction may require an individual processing time due to technical factors and security verifications.

We remain available both here and via the live support chat on the website to answer any additional questions.

Dear player,

Could you please specify, how much you received by now?

Thank you.

Thank you for your message,

I haven’t received anything for two months, and every time I contact GGbet they send me this kind of message… for two months now.

Dear GGBet Casino,

Could you please provide us with an update on player's payments?

Thank you.

Hello,

Message sent..

Thank you

Greetings, and thank you for the opportunity to provide a response.

We sincerely regret that this situation has been prolonged and that the user has had to wait.

At this time, all the mentioned transactions are still being processed, and we are awaiting their successful completion. We continue to closely monitor the situation, remain in contact, and are open to any additional questions.

Dear GGBet Casino,

Would you be able to provide a specific timeframe, in which the player can expect to receive the withdrawals?

Thank you.

Dear Mirka,

Each transaction is processed individually, taking into account various technical and verification requirements, so we, unfortunately, cannot provide an exact completion date.

We expect the processing to be finalized as soon as possible and have already involved all necessary departments to speed things up.

We’re truly sorry that we cannot give you a more specific update at this moment. However, we remain in touch and will accompany this case until it is fully resolved.

Dear GGBet Casino,

We will be waiting for your update.

Thank you for your cooperation.

100 eur received last night 🙂 still 300 eur

It’s great to hear that the situation is gradually being resolved.

Currently, two more transactions €200 and €100 - are in processing, and their completion is expected as soon as possible.

Dear player,

Please notify me, when you receive the rest of the disputed amount.

Still nothing Mirka ..

Dear GGBet Casino,

Could you please clarify, why the player haven't received the last withdrawals yet?

Thank you.

Hello!

We’re happy to inform you that one of the transactions in the amount of  €200 has been successfully processed and should already have been credited to the user’s account.

At the moment, there is only one transaction still being processed, and we are expecting it to be completed as soon as possible.

We sincerely thank you for your patience and understanding!

I confirm that I have received 200 eur, thank you, still 100 eur

Thank you for the update.

Please notify me, when you receive the last payment.

Dear Mirka

GG.bet cancelled my €100 withdrawal and forced me to submit a new request.

This is just a loop to delay payment.

The casino still owes me €100 from my winnings and keeps cancelling it instead of paying.

Dear GGBet Casino,

Could you please clarify, why the player hasn't been able to complete the last withdrawal by now?

Thank you.

Dear Mirka,

Indeed, we can see that the most recent transaction was automatically canceled due to technical conditions on the payment provider’s side.

At the same time, we see a newly created transaction in the amount of  €100.

We are expecting this transaction to be processed as soon as possible within the nearest timeframe.

Dear player,

Could you please confirm, if you received the last withdrawal by now?

Dear Mirka

I'm still waiting for my last 100 eur , still nothing 🙂

Dear GGBet Casino,

Please process player's withdrawal as soon as possible.

Thank you.

Dear Mirka,

We inform you that the transaction in the amount of €100 has been successfully processed on our side.

The funds have already been sent and should be credited to the player’s account.

GG.bet eventually sent my money in several partial payments after rejecting multiple withdrawal requests. Receiving a total of €400 took almost four months. This experience was frustrating, and it gave me the impression that users may not be treated equally. I am disappointed by the lack of clarity and the way the withdrawal process was handled, which made the situation unnecessarily difficult. Thank you Mirka and all the team..Regarding GG.bet, the good days are behind me, when I used to deposit and withdraw normally. Now I am restricted from betting, and I am not even sure I will receive my money within a reasonable timeframe. It feels like a way of showing you the door. So this will be the end for me with this site. It is not the worst one, though. There are others I would also like to talk about regarding how they treat players, especially those who win, such as CampeonBet, BetPlay, LiveWinz, Plexian, BetRebels, LiveBet, pin up ,noxwin and others…

Dear patron712000,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Mirka Dubasova

Casino.Guru