GG.BET Casino - マルチアカウントの疑いにより、プレイヤーのアカウントはブロックされました。

Good day, I've been a ggbet user for many years, I've always played and greatly enjoyed their platform. Not too long ago, I found a partner who took an interest in the sports bets I made, which is why she decided to create her own account. It's worth mentioning that my account previously had no betting restrictions. I was always able to bet the amount I wished, without any restrictions. Well, while we were playing, both our accounts were suddenly locked, both mine and my partner's. I contacted ggbet support and they told me that the reason for the blockage was because I was a user with multiple accounts. I tried to explain that it was a misunderstanding, but they refused to provide a solution, and now they keep the funds from both accounts, which total over $1000. I have sent emails and whatnot, but they don't seem inclined to provide a solution. I just want to withdraw my money. Can you please help me with this issue?

Buenos días, soy usuario de ggbet hace muchos años, siempre jugué y me divertí mucho con su plataforma, hace un corto tiempo encontré una pareja a la que le interesó las apuestas deportivas que hice, es por eso que ella se animó a crearse una cuenta, cabe resaltar que mi cuenta no tenía ninguna restricción de apuestas anteriormente. Siempre aposté el dinero que deseaba y nunca hubieron restricciones. Bueno, estábamos jugando y de pronto nuestras cuentas fueron bloqueadas, la mía y de mi pareja. Contacte al soporte de ggbet y ellos me dijeron que el motivo del bloqueo era que yo era un usuario que tenía multicuentas, intenté explicarles que era un malentendido y se negaron a darme una solución, ahora se quedaron con los fondos de las 2 cuentas que ascienden a más de 1000$. Envíe correos y demás pero ellos no se animan a darme una solución. Solamente me gustaría retirar mi dinero. Por favor pueden ayudarme con ese tema?

Dear michaelgb2512,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify which games you focused on while your account was active? Do I understand correctly that you were only interested in sports betting? Did you both pass the KYC verification before your accounts were closed?

Have you accumulated your winnings with or without an active bonus?

Thank you very much in advance for your reply.

Best regards,

Kristina

I usually bet on Esports (CSGO, Dota2, LOL, etc) and when I was placing my bets live, I was suddenly blocked, I have been betting for almost 3 years in that bookmaker and I passed the KYC verification on the other hand my partner had been created the account that same day and that same day it was blocked. The money that was in the accounts was profit money and also a bonus percentage. Please support me, at least to withdraw my money.

acostumbro a apostar en Esports(CSGO, Dota2,LOL, etc) y cuando estaba haciendo mis apuestas en vivo, fui bloqueado repentinamente, yo llevo apostando casi 3años en esa casa de apuestas y pase la verificación KYC por el contrario mi pareja se había creado la cuenta ese mismo día y ese mismo día fue bloqueada. El dinero que estaba en las cuentas era dinero de ganancias y también un porcentaje de bono. Por favor apóyenme, al menos para retirar mi dinero.

Thank you for your reply, michaelgb2512. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Yes please, where could I go to find a relevant solution. Thank you

Si por favor, a que sitios podría acudir para encontrar una solución pertinente. Gracias

Alright, I will send you the list of websites that could be helpful via email.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.