GG.BET Casino - 賞金の出金が遅延しています。

i had some luck and won some money.

tried to make a withdrawal of 16000sek

the casino split the withdrawal into 4 pieces

1000sek

5000sek

5000sek

5000sek

all of them was withdrawed at the same time.

only the 1000sek one was successful the next day, The other ones was still as "processing" for 6 days more. then i got email from them that said withdrawal rejected "reason : none "

i started a webchat on their site, They said to me it was technical difficulties try to make another withdrawal or use another withdrawal method.

however the 1000sek one was sucessful with no technical difficulties.

so now i have tried to make withdrawal again.

i have played on this site alot. and i never got rejected like this before.

Dear magnussaloo549,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Yes my account is fully verified and kyc verification is complete long time ago.

Ok ill wait for some more time thanks

Dear magnussaloo549,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear magnussaloo549,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.