GG.BET Casino - 選手の退会が遅れました。

I withdrawn my money last October 22 but I still haven't been able to receive it. I am only using the same deposit account ever since. Today is November 21 and no update from casino yet. Kindly help me settle this. Thank you

Dear Mkn1ghtz7,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela,

The money was successfully transferred out to the payment provider and was moved out from my casino balance the day I withdrawed it. However up until now there is no payment issue by the provider to my binance account.

Yep, It is usal for days but for my case it already took month and still no update from ggbet.

I was advised that they are checking with finance for this one. but it is already been one month.

I hope you can help me with one.

Thank you so much

Dear Mkn1ghtz7

Please kindly lets us know the disputed transaction ID.

Thank you in advance!

Kind regards

Player's screenshots:

Dear GGBet Casino team,

Can you locate the payments, please?

Hi team,

They returned the money into my casino balance last Nov 22 and instructed me to withdraw again. I instantly withdrawn it but up until now Nov 27 I still doesn't receive my money.

Transaction history: e8738c4f-5de7-4858-9797-9dfa37c6d02c

It is happening all over again.

Kindly help as I needed the money. Thank you so much

Dear Player,

We can see the successful transactions.

Can you please confirm the issue still persists? If so - kindly specify the new disputed withdrawal requests' IDs.

Also, please kindly mind, that CasinoGuru is not dealing with sportsbook players at this dispute resolution forum. Thus, there are no sportsbook representatives from gg.bet as well.

Thank you in advance!

Hi team, I re withdraw my money using bank transfer and successfully transferred to my account. Thank you for your kind support

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Mkn1ghtz7, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru