GG.BET Casino - 選手の退場が遅れる。

Transfer to the bank designated by the casino on 10/7.

It doesn't show up even after 24 hours.

Even if you inquire at the casino, wait for an email, one point.

When I inquired about the designated account, the payment was made on October 7th, and it was past the transfer time in the afternoon on Friday, so I will respond at the beginning of the week.

However, the 10th (Monday) is a public holiday and I received confirmation of payment on the 11th.

(By the way, payment agency)

I have emailed you many times, but I have reported it to the person in charge of payment processing, so please wait for my response. One word.

I used a 100% bonus at the time of deposit, but there is nothing because the deposit has not been reflected.

on another matter

When using the bonus described on Twitter

There was an error in the bonus code, and I did not receive the bonus even though I made a deposit.

There is also a screenshot, chat, and email appeals, but only "I reported it, so wait for me to contact you."

Although 13 days have already passed, there has been no reply to this complaint email for the past two days.

10/7にカジノが指定する銀行に振り込み。

24時間経過しても反映されず。

カジノに問い合わせるもメールを待て、の一点張り。

私より指定口座に問い合わせると入金した10/7が金曜日、午後の振り込み時間を過ぎていた為、週明けの対応。

しかし10日（月）は祝日であり11日に私からの入金確認は取れている。

（ちなみに決済代行会社）

何度もメールをしてますが、入金処理担当には報告してるから連絡を待て。の一言。

入金時に100%ボーナスを利用しているが、入金反映がされていないので何も無い。

別件として

Twitterに記載のあったボーナスを利用した際は

ボーナスコードに誤表示があり、入金してもボーナスをもらえなかった。

スクショもありチャット、メールで訴えるも「報告したから連絡を待て」のみ。

すでに13日経過している中、この二日間はこちらのクレームメールに返信もない。

Hello keisukepapa,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Mr. Nick

good evening

Thank you very much for contacting me.

Reply

I have verified my account twice so far.

The second time was a month and a half ago I think.

I don't know what the prize is

I have received many deposits so far.

However, I withdrew the winning amount about 4 times.

I've always wondered about the RTP of games.

This time, the bonus money is not reflected.

Free spins like an apology were reflected yesterday.

I am sending complaint emails every day because the payment is not reflected.

I haven't received an email from the casino since 2 days ago.

Nickさん

こんばんは。

連絡ありがとうございます。

返信ですが

アカウント認証は今までに2回行いました。

2回目は1ヶ月半前と思います。

賞金はよく分かりませんが

今までに入金回数は多くあります。

しかし勝利金額を引き出したのは4回ほど。

今までにゲームのRTPに疑問を感じた事があります。

今回、ボーナスマネーは反映されてません。

昨日はお詫びの様なフリースピンが反映されてました。

入金反映がされない事で、私は毎日クレームメールをしてますが

カジノからのメールは2日前から来ていません。

It will be added.

I just got an email from a customer.

Paste it here.

will be below

Dear customers,

Please be informed that the information regarding your case is currently being reviewed. In some cases, additional time may be required for the investigation. We will inform you on this matter via email in the nearest time, as soon as there are any updates. We suggest you to wait, thank you for understanding.

Best regards, Kristina

GG.BET Support Team

Above.

I'm looking at the translation, but it's not convincing.

追記になります。

先程カスタマーからメールが来ました。

こちらにペーストします。

以下になります

Dear customer,

Please be informed that the information regarding your case is currently being reviewed. In some cases, additional time may be required for the investigation. We will inform you on this matter via email in the nearest time, as soon as there are any updates. Currently we suggest you to wait, thank you for understanding.

Best regards, Kristina

GG.BET Support Team

上記です。

翻訳で見ていますが納得のいくものではありません。

The payment was reflected earlier.

I waited 2 weeks.

There is no apology, and the bonus reflection is still pretending not to know.

I'm glad I was able to report it.

Thank you.

先程入金反映しました。

2週間待ちました。

謝罪は無く、ボーナス反映はまだ知らないフリをされてますが。

報告出来ただけでも良かったです。

よろしくお願いいたします。

Thank you keisukepapa for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

Hello

Although the payment was reflected the other day

The original 100% bonus was not resolved yet

I received an email from the customer stating that "the expired bonus will be manually reflected after the deposit is reflected", but it has not been done.

I sent a complaint email again, and now I'm still waiting.

こんにちわ

先日入金反映はされましたが

当初、100%ボーナスを選んだ件は、まだ解決してません

カスタマーよりメールで「入金反映後に期限切れのボーナスは手動で反映します」と書かれてましたが、されないまま。

再度クレームメールをし、現在更に待たされています。