GLBET9 Casino - ブラックリストに登録されたため、プレイヤーのアカウントは閉鎖されました。

I playing on this site for about 2 weeks, then deposited a heap of money and lost, it happens, the next day I recieved a rebate of $188. I completed the turnover and withdrew the maximum allow $300 out. After a bit of a stuff around with trying to withdraw, eventually there chat come back to me and said that my withdrawal had been rejected die to another aite having me black listed. They qouldnt tell me what site and what for, I still dont know, but they used this as justification to deny my withdrawal and then closed my account ive tried speak with them they will not engage and it funny that there partner site continue to let me play and have not banned account. There is no reason for them to ban my account and deny paying a withdrawal.

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Dear Themuss, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Glbet9 (https://glbet9.com/). Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please confirm that you have passed the KYC verification? 
• Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Dear Themuss,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru