Glitchspin Casino - 賞金の出金が遅延しています。

Hello,

I won €1300 at the casino, but the casino requires verification.

All documents except my digital credit card from Crypto.com have been accepted; a screenshot from the app is required.

Unfortunately, the app is locked for screenshots, so I took a picture with a second smartphone.

All the required information can be seen there.

I'm adding it here.

Please help me complete the verification and get my money.

Hallo,

ich habe in dem Casino 1300,-€ gewonne, das Casino verlangt eine Verifizierung.

Alle Unterlagen bis auf meine Digitale Kreditkarte von Crypto.com sind akzeptiert worden, es wird ein Screenshot aus der App verlangt.

Leider ist die App für Screenshots gesperrt, deswegen habe ich ein Bild mit einem zweiten Smartohone gemacht.

Darauf sind alle Angaben wie verlang zu sehen.

Ich Füge es hier an.

Bitte helfen Sie mir die Verifizierung abzuschließen und mein Geld zu bekommen

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Baron_von_Brenden,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Baron_von_Brenden,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila