Glorion Casino - 選手の退出手続きが延期されました。

Hey,

i wrote this text in german im sorry that it is translated by AI

after trying so many online casinos over the years, this is the first time I genuinely feel scammed and cheated.

Is Glorion Casino really trying to withhold my winnings despite my loyalty and all the deposits I’ve made?

I won €5,500.00 — all real money. I always kept bonus funds completely separate from my real balance.

I hit the jackpot during the Jackpot Hunt (Balldrop) and won the medium "Wonderdrop" jackpot.

To participate in those games, the real-money bet cost is increased, so I was actually paying extra for the spins.

For example: €0.30 cost for a €0.20 bet value.

My total deposit history, roughly:

[redacted]

The withdrawal was requested to the same Sparkasse bank account that I used for deposits.

I did play around a bit to see if withdrawals would be faster through Mastercard.

I canceled that withdrawal again and instead created a second withdrawal request for my bank account, which has now also been sitting unprocessed for 15 days.

Today I kinda went off on the live chat support and also sent an email threatening legal action if my legitimate winnings are not paid out.

Looking back, that probably won’t help me…

But what else am I supposed to think when I don’t even receive updates after emailing them?

They keep talking about "3–5 days," yet after 16 days I still haven’t even received a proper explanation.

Something feels seriously off here.

At first, live support told me it was due to "internal security checks."

But they haven’t even asked me for verification?

Then they told me with the directly next Message that my withdrawal "looks good."

Nothing concrete or actually useful.

Its a emotional Support!

In the end, they told me my withdrawal was "completed" and that I shouldn’t worry.

At the exact same time, the support agent suddenly left the chat.

At this point, live support feels more like emotional support than actual support.

But seriously, what is going on over there?

I’ve deposited several hundert euros into this casino over time and I can’t even get one Single update within 16 days? regarding its only my FIRST €480 withdrawal request.

And live support just "understands my frustration" and in still waiting for a mail reply

Pls help me… 👋🏻😔

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Dear crazyGadse,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please confirm that your account is fully verified?
• Have you made any successful withdrawals before?
• If there is any other relevant communication between you and the casino, please post it here or send it to jean.s@casino.guru.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean