Glorion Casino - 選手の退出手続きが遅延しています。

I requested a withdrawal on April 20th. The chat tells me there are no problems and that they're processing it. But 10 business days seems a bit long.

Ho richiesto un prelievo il 20 aprile. Dalla chat mi dicono che non ci sono problemi, e che lo stanno processando. Ma 10 gg lavorativi di a ttesa sembrano un po troppi

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Dear Trigger1000,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification, or at least submitted any identity documents to the casino for verification?
• Did you accumulate your winnings with or without an active bonus?
• What types of games did you play to accumulate your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

With Gloryon, it's my first withdrawal. But with other non-AAMS casinos, similar to or affiliated with Gloryon, everything's fine. My account doesn't need verification. I made two deposits, the first with a bonus, and once it was exhausted, the second without. But I made the withdrawal with a real balance, otherwise it wouldn't let me. I mainly played Playboy Fortune, 9 Pots of Gold, and Queen of Alexandria. Attached is their chat reply from this morning.

Con glorion e' il primo prelievo. Ma con altri casino non aams, simili o consociate a glorion tutto ok. Il mio account non necessita di verifica. Ho effettuato due depositi, il primo con bonus, una volta esaurita il secondo senza. Ma ho fatto il prelievo con saldo reale altrimenti non me lo faceva fare. Ho giocato principalmente a playboy fortune a, 9 pots of Gold, Queen of alexandria. In allegato la risposta di stamattina nella loro chat

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Trigger1000,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika